Cancellations have a huge impact on my business.|
The following policies apply to all pending requests and confirmed bookings.
"Catering" refers to In-Home Fine Dining, In-Home Catering, or any event requiring Chef JoAnna's services on site at Client's venue as a one-time engagement.
Chef JoAnna does not hold dates without a financial commitment. Dates for Catering are only reserved upon receipt of a non-refundable Booking Fee.
Once the Booking Fee has been received by Chef JoAnna, Inc., the date of Client's choice will be held exclusively for that Client, and Chef JoAnna will turn down all other requests for that date. The full amount of this Booking Fee will be credited to Client's total invoice, which will include the balance of Chef's fee, and all reimbursable expenses such as groceries, supplies, rentals, parking, etc. The total invoice is likely to exceed the amount of the Booking Fee, and Client should be prepared to remit the final balance at the end of the event.
Payment of a Booking Fee constitutes a binding agreement. Booking Fees are not refundable, regardless of whether Client postpones, reschedules or cancels scheduled services, and regardless of whether Chef JoAnna books another Client for that date. Any Booking Fee or other monies received are considered earned and shall be retained by Chef JoAnna, Inc. in order to offset time already spent meeting/consulting with client and loss of business.
Preference of Booking
If more than one client requests a date, it will be reserved per whichever client's payment Chef JoAnna receives first. As a convenience, the fastest way to ensure receipt is to remit payment by credit card using Square, however, Client can also mail a check. Contact Chef JoAnna for the address.
Cooking Lessons If you cancel a booked appointment with less than one week's notice, a rescheduling fee shall apply:
"While I do try to be flexible and accommodating, I am the only person who offers Cooking Lessons for my company. I have only 4 Cooking Lesson appointments available in a week (weekends are reserved for Catering clients), so cancellations mean I'll lose as much as 25% of my income for the week."
- Once you have booked a Cooking Lesson date with Chef JoAnna, you are contractually bound to that date. Chef JoAnna will turn down other work requests and hold that date exclusively for you. Please give as much notice as possible if you are unable to keep your booked appointment.
- 7 or more days notice: $25 rescheduling fee.
- 3 or more days notice: $50 rescheduling fee.
- 2 days (48 hours) or less notice: $75 rescheduling fee.
- Less than 48 hours notice: $250 rescheduling fee 3.
For the purpose of calculating time, a "day" shall be calculated in 24hr increments from the time Chef is scheduled to arrive at the specified location. i.e. If Chef is scheduled for a 3pm arrival on Saturday, 2-days notice will be before 3pm on Thursday.
These fees will be collected when you reschedule your Cooking Lesson, regardless of whether another client has been booked for the timeslot you originally booked. Further, a Booking Fee equal to 50% of the estimated session fee will be required to secure future bookings.
Texting and e-mail are NOT valid methods of cancellation. PLEASE CALL CHEF JOANNA ON THE TELEPHONE IF YOU MUST CANCEL and leave a voicemail if applicable!
Collection of these fees will be pursued regardless of whether Client postpones, reschedules, or cancels scheduled services, and regardless of whether Chef JoAnna books another Client for that timeslot.
Please be considerate and allow as much notice as possible. "I understand that emergencies happen, and the fee may be waived or reduced at my discretion... but only once. I enjoy what I do, but cooking isn't a hobby for me, it is how I make my living. Thank you for understanding.
You'll be pleased to discover how luxurious it is to have Chef JoAnna be your private chef for dinner parties and other events. Chef JoAnna offers catering, personal chef services, and other culinary services in Nashville and surrounding areas. www.ChefJoAnna.com has catering menus, party guidelines, beverage quantities, and party checklists. Chef catering in Nashville TN, and select areas of Tennessee. Professional caterer and chef offers excellent home made food in Nashville, TN. Chef JoAnna serves Antioch TN, Brentwood TN, Fairview TN, Franklin TN, Gallatin TN, Goodlettsville TN, Hendersonville TN, Hermitage TN, Joelton TN, Kingston Springs TN, La Vergne TN, Madison TN, Mount Juliet TN, Murfreesboro TN, Nashville, TN TN, Smyrna TN, Springfield TN, White House TN, Whites Creek, TN and many other Nashville area communities. Personal chef services are available in Robertson County, Sumner County, Trousdale County, Wilson County, Rutherford County, Bedford County, Marshal County, Maury County, Davidson County, Williamson County, Cheatham County, Montgomery County, Hickman County, Lewis County, Perry County, Humphreys County, Houston County, Stewart County, Decatur County, Carroll County, Smith County, Dekalb County, and Cannon County. Personal chef and Catering available in Giles County (Pulaski, TN), Lawrence County (Lawrenceburg, TN) Maury County (Columbia, TN) and Marshall County (Lewisburg, TN).